SelectQuote

  • Outbound Client Service Specialist

    Location US-KS-Overland Park
    Division
    Life
  • Overview

    This position involves working as a team with other employees within the Case Management Department to service SelectQuote Life’s clients and maximize the number of in-force policies (policies that have been mailed to the client and there are no outstanding requirements). Outbound Client Service Specialists provide vital customer service and are primarily responsible for making a high volume of outbound calls to clients with outstanding information that needs to be obtained. This position requires extensive telephone work, complementing the sales process by handling objections, reinforcing the buying decision and persuading clients to return their paperwork.

    Responsibilities

    • Manage a high volume of outbound calls per day
    • Retrieve outstanding underwriting requirements from customers, while answering any customer service related questions during phone-calls
    • Ability to handle customer objections or complaints in order to provide a comfort level with the client, so the consumer can move forward with their respective policy
    • Educate and consumers on the application process around documents and requirements needed to move forward with their respective life insurance application
    • Meet and exceed specific, attainable goals
    • Have fun within a great culture that rewards positivity and performance
    • Build an understanding of other department functions, thus being able to correctly identify a course of action for a case
    • Progressively over time, demonstrate a comprehensive knowledge of the term life insurance application process

    Additional Responsibilities:

    • Willingness to raise hand for help
    • Ongoing training
    • Participation in ongoing team process improvement ideas

    Qualifications

    • Ability to multi-task coupled with excellent time management skills
    • Excellent oral communication skills
    • Good phone manners and professional etiquette are a must
    • Strong work ethic
    • Customer service oriented
    • Detail oriented
    • Demonstrate initiative, discretion, and integrity
    • Basic familiarity with computers

    Training and Experience

    • High School or GED
    • Experience with customer service is a plus

     

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