This position involves working as a team with other Customer Service Representatives to service SelectQuote Auto & Home’s clients and maximize the number of in-force policies and ensure a smooth transition to SQAH. CSRs provide vital customer service and assist with carrier follow-ups when needed. This position requires extensive telephone work and excellent communication, and complements the sales process by handling objections, reinforcing the buying decision and persuading clients to return their paperwork.
In addition, a CSR is responsible for interacting with newly enrolled clients and other operational units within SQAH to ensure efficient on-boarding of newly acquired insurance products. This role is designed to ensure client satisfaction, reduce rapid disenrollment, direct client inquiries where appropriate, protect core agents from dealing with post-enrollment issues, and redirect SQAH clients to products within other company platforms where appropriate (e.g. Senior, Home and Life Insurance).